Privacy notice
This notice explains, in plain English, what personal data ZeroTouch Studio holds, why we hold it and what you can do about it. It covers people we contact about our services, people who book a call with us, and visitors to this website.
Who we are
ZeroTouch Studio is a UK automation studio run by Zach Gravenor. It builds automations and connected workflows for service businesses.
Legal entity name TO BE CONFIRMED. Registered address TO BE CONFIRMED. ICO registration TO BE CONFIRMED.
Contact for anything in this notice: zach@zerotouchstudio.com.
What personal data we hold
- Business contact details of people at companies we may be able to help. Usually a name, job title, company name, business email address and sometimes a business phone number or LinkedIn profile.
- Notes on why we thought a company might benefit from automation, based on public information about that company.
- Booking details if you book a discovery call. Your name, email address, the time you chose and anything you type into the booking form.
- Emails and messages you send us, and our replies.
We do not hold special category data, financial details or data about children.
Where it comes from
Business contact details come from public sources. That means company websites, the Companies House register, professional profiles that are set to public, and business directories. We sometimes use email finding and verification tools to confirm a business email address is correct before we use it.
Booking details come from you when you book a call. Messages come from you when you write to us.
Why we use it and our lawful basis
We contact people at businesses to introduce our services. Our lawful basis for this is legitimate interests. In plain terms, we have a genuine interest in telling relevant businesses what we do, we only contact people in their business role about things related to that role, and we have weighed this against the effect on you. We think a small number of relevant emails, which you can stop at any time, is a fair balance.
We use booking details to run the call you asked for, and messages to reply to you. The lawful basis is that you asked us to do these things.
This website sets no cookies and runs no analytics or tracking, so we hold no data about your visit.
How to opt out
Reply to any email from us with the word unsubscribe, or email zach@zerotouchstudio.com. We stop contacting you and add your address to a suppression list so you are not contacted again. We do this within a few working days.
You can also ask us what data we hold about you, ask us to correct it, or ask us to delete it. Email the same address.
How long we keep it
- Contact details for outreach: deleted if you do not respond after our short sequence of emails, and within 12 months at most.
- Suppression list: kept indefinitely, because we need it to make sure we do not contact you again.
- Booking details and conversations: kept for as long as we are talking, then for up to 12 months after the last message. If you become a client, kept for the length of the work and as required for tax and accounting records.
Who we share it with
We use a small number of service providers to run the business. They process data on our instructions and do not use it for their own purposes.
- Email and calendar providers, to send and receive messages and manage bookings.
- Calendly, for booking discovery calls.
- Email finding and verification tools, to confirm business email addresses. EXACT LIST TO BE CONFIRMED
- n8n and Anthropic Claude, which run the automations we use to organise our own work.
- Vercel, which hosts this website.
Some of these providers are outside the UK. Where that is the case, the transfer is covered by the UK International Data Transfer Agreement or an adequacy decision.
We do not sell personal data.
Your rights
Under UK data protection law you have the right to access your data, correct it, delete it, restrict or object to how we use it, and ask for a copy in a portable form. To use any of these, email zach@zerotouchstudio.com. We reply within one month.
Complaints
If you are unhappy with how we have handled your data, please tell us first so we can put it right. You also have the right to complain to the Information Commissioner's Office at ico.org.uk/make-a-complaint.
Changes to this notice
If we change how we handle personal data, we update this page and the date at the top.